Researchers over the past thirty years have found that the moments that make the biggest difference in our effectiveness are situations where we have to communicate with one or more people. Specifically, the way we behave in the following two crucial moments has a profound effect on our success:
With both skill sets, people know how to surface the best ideas, make the highest-quality decisions, and handle tough or persistent gaps in performance and expectations. You can find details on upcoming dates, how to register, etc. by visiting the Training and Professional Development section on our site. We hope you will join us!